Mercator Global Logistics LLC

Mercator Global Logistics LLC is a Chicago based transportation company, grown on the merits of safety & strategic transportation services. We go the extra mile to ensure exceeding customer satisfaction and keep the roads safe that we all travel on by hiring experienced & trained drivers to lead the way. We understand the urgency of timely services but also believe in the importance of safety and compliance. Our employees are trained to accommodate both and exceed beyond the expectations of our customers and partners.

Google rating
4.3
(4.3)

MERCATOR GLOBAL LOGISTICS LLC

My experience with them was terrible they do not pay even when you are owed money. Everything they say is a lie just to get you to do what they want. Got stuck with a load for 2 and a 1/2 weeks and was told I will be getting 300 daily. Confirmed everything with them in text message and was told im getting my pay. Not only that the load was no good and they made me do their job to find a location to have it dispose. Which is not my job or in the description which they say no touch freight had to unload thousands of bottles by hand. When Pay didn't pay me the oney that I know I was owed screenshot all our conversations and they try to switch up the words
Nothing better than a team spirited work environment. The staff here lets you know that they're on your side. They are trusting and compromisable. I don't work here anymore, but this is a good company.
I work here for 2 years and I’ll tell you the pros and cons of the company.
Pros!!!
Dispatch!!!!:::They have good Dispatcher at least i had a good one because my friend was having problems because he wasn’t getting enough miles. People dispatcher and drivers work together. If dispatch and company work together forget it that’s is no a good company.

Calling the company!!!!:::When you call 98% of the time there’s someone to answer.

Pay!!!:::well I think the pay ok!! I mean the pay between 0.65 to 0.70 and other companies are paying between 0.75 to 0.80 don’t get me wrong i was making good money but i had to run like crazy to earn it.

Owner!!!:: if think you can call the owner to complain about anyone in the company? Forget it I worked for 2 years I never had the chance to meet him. I think you’ll be just another number in the company but people in the company will treat you with respect 😗

Now cons!!!:::
The only problem that i had is poor maintenance 😩 on company truck. If need to fix something you’ll need their approval to do it and they don’t want to spend A lot of money to fix it most of the time they make you go to Chicago to get a fix and when you tell them all the things that you want to fix there is always something that wasn’t fixed and went you tell them why wasn’t fix they say!!!!!leave something for later!!!!!next time!!!! is like the DOT will tell you no no no we’ll check that later

Escrow!!!:::
Yeah you guessed it they will charge you escrow. $2000 to be exact but because I give them two week notice my $2000 was returned without any issue.

I had a good time working with my 2 dispatcher and right now all i can say is thanks guys for all you did for me. Keep doing the good work
I think this company is good but I think I was treated unfairly and I was there maybe 2-3 weeks and was fired I feel for no fault of my own but because the truck sending the wrong signals to the KEEP TRUCKING app causing it to go on duty and drive without my consent and because I couldn't recall places and time accurately to correct the log I was dismissed from this company but I think the pay was good but the support from some staff member was very poor and I was even told that I call the office too many times for instructions but I needed it to perform my job better out on the road and the mechanic did not give me good support for repairs on my truck where he kept saying.... "it's an old truck and the check engine light is it going to keep coming on anyway"... and the company has good potential but some of the office staff need to show more love for the driver at least I didn't feel much love was shown for me but the miles was good and the pay was good and I thank them for allowing me the two weeks I work there and I wish God's blessing upon this company and it's individuals cuz I know everything happens for a reason and I am grateful because God Jehovah always has a "ram in the bush" for his children so much love and God bless!
(1)
Don't recommended for a driver. They hold the last pay check & escrow. To get back your escrow, needs argument at least for 5 months.
Even they refused to refund tolls, scale & utility costs while I provided the receipts. Plus they are cheating on mile. Having bad experience with them. Ohhhhhh.....

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